Customer Service Excellence

Developing outstanding customer service skills is becoming more important than ever as organisations face increasingly fierce competition, constant technological changes and high customer demands and complexities.

Course Overview

During this informative and practical skill-based workshop, you will learn what it takes to deliver winning customer service along with effective communication strategies to confidently deliver outstanding customer service every time you interact with a customer.  

What this workshop covers

Participants will learn how to:

  • Develop an understanding of customer service and why it is so important.  
  • Learn how to identify your customers and their needs.    
  • Identify the key benefits of delivering outstanding customer service.  
  • Explore common barriers & roadblocks to effective customer service.   
  • Understand the seven pillars for delivering winning customer service
    and how you can master them.  
  • Learn proven customer service communication strategies.  

What to expect

  • Complete and submit our form and we’ll be in touch within one business day.
  • We’ll talk to you about your specific employee training needs and availability.
  • We’ll tailor a training package to match the challenges and priorities of your organisation.

Who will benefit from this training?

  • This course is recommended for all staff, including those in a leadership role.

 

What’s included

  • Facilitated workshop, led by a qualified expert.
  • Participant workbook.

Duration:

1 hour, 1.5 hours, 2 hour, 3 hours, Half Day, Full Day

Choose a course length that best suits your needs. Workshop inclusions may vary based on duration.

Contact us for a quote














See other Customer Skills Workshops:

Customer Service Excellence

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Dealing with Angry or Distressed Customers

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Networking Skills

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Testimonials

The Mental Health Awareness for Leaders workshop was extremely helpful. Great information for managers.

Jason, Recruitment and Employment, Melbourne

I really enjoyed the workshop. It was very clear. I now know what my responsibilities and obligations are and how to do it.

Chantelle, Digital Marketing, Sydney

Overall the workshop was excellent. Dealing with stress has been a challenge for me. I got a lot of great tips from the session that I can put into practice. Great presenter too!

Sarah, Not-For-Profit, Brisbane

I really enjoyed the workshop. It was very clear. I now know what my responsibilities and obligations are and how to do it.

Chantelle, Digital Marketing, Sydney

The Mental Health Awareness for Leaders workshop was extremely helpful. Great information for managers.

Jason, Recruitment and Employment, Melbourne

I really enjoyed the workshop. It was very clear. I now know what my responsibilities and obligations are and how to do it.

Chantelle, Digital Marketing, Sydney

Overall the workshop was excellent. Dealing with stress has been a challenge for me. I got a lot of great tips from the session that I can put into practice. Great presenter too!

Sarah, Not-For-Profit, Brisbane

I really enjoyed the workshop. It was very clear. I now know what my responsibilities and obligations are and how to do it.

Chantelle, Digital Marketing, Sydney