Conflict Resolution

Build skills to confidently manage and resolve conflict within the workplace.

Course Overview

Unmanaged conflict can challenge even the most robust employees, teams and organisations.

This workshop helps participants understand the key factors that drive conflict, so they can identify and manage conflict before it escalates.

Your team will learn proven communication techniques to help them respond to conflict with confidence. Practical exercises and reflections on real-life case studies will enhance learning.

What this workshop covers

During this course, participants will learn:

  • what conflict is and the common causes and triggers for conflict in the workplace
  • the components and benefits of the conflict resolution process
  • the different conflict resolution styles using the Thomas-Kilmann Instrument
  • the common roadblocks to conflict resolution
  • strategies to help create an effective work environment for conflict resolution
  • proven communication skills that create mutual understanding and promote productive conversations
  • what resources and support options are available.

What to expect

  • Complete and submit our form and we’ll be in touch within one business day.
  • We’ll talk to you about your specific employee training needs and availability.
  • We’ll tailor a training package to match the challenges and priorities of your organisation.

Who will benefit from this training?

  • This course is recommended for all staff, including those in a leadership role.

What’s included

  • Facilitated workshop, led by a qualified expert.
  • Participant workbook.

Duration:

1 hour, 1. 5 hours, 2 hours, 3 hours, half day or a full day.

Choose a course length that best suits your needs. Workshop inclusions may vary based on duration.

Contact us for a quote














Testimonials

The Mental Health Awareness for Leaders workshop was extremely helpful. Great information for managers.

Jason, Recruitment and Employment, Melbourne

I really enjoyed the workshop. It was very clear. I now know what my responsibilities and obligations are and how to do it.

Chantelle, Digital Marketing, Sydney

Overall the workshop was excellent. Dealing with stress has been a challenge for me. I got a lot of great tips from the session that I can put into practice. Great presenter too!

Sarah, Not-For-Profit, Brisbane

I really enjoyed the workshop. It was very clear. I now know what my responsibilities and obligations are and how to do it.

Chantelle, Digital Marketing, Sydney

The Mental Health Awareness for Leaders workshop was extremely helpful. Great information for managers.

Jason, Recruitment and Employment, Melbourne

I really enjoyed the workshop. It was very clear. I now know what my responsibilities and obligations are and how to do it.

Chantelle, Digital Marketing, Sydney

Overall the workshop was excellent. Dealing with stress has been a challenge for me. I got a lot of great tips from the session that I can put into practice. Great presenter too!

Sarah, Not-For-Profit, Brisbane

I really enjoyed the workshop. It was very clear. I now know what my responsibilities and obligations are and how to do it.

Chantelle, Digital Marketing, Sydney