Dealing with Difficult People

Learn how to manage disagreements and handle difficult behaviours confidently and constructively.

Course Overview

Dealing with difficult people within the workplace can be extremely challenging. It can often result in increased stress, reduced productivity and strained relationships. Left unmanaged, these behaviours can have a real impact on employees, teams and organisations.

This workshop looks at how to manage difficult behaviour when interacting with colleagues and direct reports. Participants will learn to improve interpersonal skills, master effective communication techniques and build the confidence to have difficult conversations.

What this workshop covers

During this workshop, participants will learn:

  • about difficult behaviour and the psychology that fuels it
  • the most common types of difficult people and how to defuse their behaviour
  • how to respond rather than react using self-regulation techniques
  • common triggers that inflame a heated situation and how to avoid them
  • how to promote calm and rational thinking, instead of adding fuel to the fire
  • a highly effective and proven communication framework for dealing with difficult people
  • how to manage situations involving toxic or threatening behaviour
  • what further support and resources are available (EAP, HR).

What to expect

  • Complete and submit our form and we’ll be in touch within one business day.
  • We’ll talk to you about your specific employee training needs and availability.
  • We’ll tailor a training package to match the challenges and priorities of your organisation.

Who will benefit from this training?

  • This course is recommended for all staff, including those in a leadership role.

What’s included

  • Facilitated workshop, led by a qualified expert.
  • Participant workbook.

Duration:

3 hours, half day or a full day.

Choose a course length that best suits your needs. Workshop inclusions may vary based on duration.

Contact us for a quote














Testimonials

The Mental Health Awareness for Leaders workshop was extremely helpful. Great information for managers.

Jason, Recruitment and Employment, Melbourne

I really enjoyed the workshop. It was very clear. I now know what my responsibilities and obligations are and how to do it.

Chantelle, Digital Marketing, Sydney

Overall the workshop was excellent. Dealing with stress has been a challenge for me. I got a lot of great tips from the session that I can put into practice. Great presenter too!

Sarah, Not-For-Profit, Brisbane

I really enjoyed the workshop. It was very clear. I now know what my responsibilities and obligations are and how to do it.

Chantelle, Digital Marketing, Sydney

The Mental Health Awareness for Leaders workshop was extremely helpful. Great information for managers.

Jason, Recruitment and Employment, Melbourne

I really enjoyed the workshop. It was very clear. I now know what my responsibilities and obligations are and how to do it.

Chantelle, Digital Marketing, Sydney

Overall the workshop was excellent. Dealing with stress has been a challenge for me. I got a lot of great tips from the session that I can put into practice. Great presenter too!

Sarah, Not-For-Profit, Brisbane

I really enjoyed the workshop. It was very clear. I now know what my responsibilities and obligations are and how to do it.

Chantelle, Digital Marketing, Sydney